The Invisible Mentor

Posts Tagged ‘Mentors’

Today I present the first part of the interview with Jenny Pickles who has worked in the publishing industry for 15 years. As usual, look for the nuggets of brilliance, and be open to the bits that you can apply to your unique situation.

Tell me a little bit about yourself.

I have worked in the publishing industry since 1995, firstly at Emerald Group Publishing Ltd initially  in the Editorial department.  Here I was responsible for organizing the annual best paper awards for excellence and managing a suite of real estate and environmental scholarly journals. In 2000 I transferred to the Business Development department and took on responsibility for digital licensing, reprints and permissions.  Two years ago I was lucky enough to be offered the role of Associate Director of Global Rights at John Wiley & Sons in the UK. This involves responsibility for all secondary licensing of the many thousands of books and journals published by Wiley including translation rights, permissions and digital licensing.

What’s a typical day like for you?

Dealing with the many emails from external and internal customers, working with my staff who are based in both Oxford and Chichester and with our Global Rights colleagues who are based around the world.

How do you motivate yourself and stay motivated?

Working every day with talented, enthusiastic and committed staff always motivates me to try harder myself, lead by example, and fully support my team. I like to encourage their ideas for improving the business, our business processes, our service levels and our productivity.  Additionally in a digital age the way in which knowledge is created and disseminated is constantly changing and developing, the consequent demands and expectations of our customers grows exponentially and this constantly challenges us to find ways to meet those demands and expectations. The job is never boring.

If you had to start over from scratch, knowing what you know now, what would you do differently?

I would probably have got into the publishing industry much sooner than I did. I took the job initially because it was available at a time that a grant funded role at Bradford University came to an end, not because I had a burning desire to get into publishing.  However, I quickly found that I loved the job, the constant challenges and the dynamics of publishing. I feel that I would know much more now if I had been aware of this when I was much younger.

What’s the most important business or other discovery you’ve made in the past year?

That partnering with respected organizations such as the Copyright Clearance Centre to develop an automated online permissions clearance service for our journals can not only vastly improve the service that we offer our customers and authors, but also cut down significantly on the time consuming manual elements of the job thus enhancing the Permissions team’s daily tasks and enabling them to spend more quality time evaluating the more complex and challenging requests we receive daily.

What’s one of the biggest advances in your industry over the past five years?

Definitely the opportunities afforded to increase readership of our authors’ work through both developing e-books and other digital, audio and mobile products in-house and at the same time partnering with external specialists in these formats to license our titles for inclusion in these services.

What are the three threats to your business, your success, and how are you handling them?

I would say the continued campaign for open access in the absence of viable alternative funding models, thus threatening the very industry which has provided refereed scholarship for centuries – we are trying to handle this issue by offering authors the option to pay an online open fee to make their final published refereed article’s openly accessible on our site. We are also planning to launch new entirely open access journals next year each of which will continue to receive the same rigorous review process to maintain quality, accuracy and high standards; the proliferation of piracy and online file sharing sites for which we are working with the Publishers Association, other industry groups and legal colleagues to tackle and thirdly, the proliferation of unauthorized, outdated and inaccurate information that the aforementioned can result in and which should not be relied on through casual searches on the internet.

What’s unique about the service that you provide?

Rights management and content licensing is not unique but it is important.  We publish a wide range of books and journals in the English language which are sold throughout the English speaking world. However many students and professionals around the world would not be able to benefit unless local publishers were able to translate and sell the books in their local markets.  The wide range of licenses and permissions requests to reuse published works negotiated daily, based on the rights granted to us by our authors, mean that the authors’ work get much more widely read and that they benefit from additional royalties from sales of their work in for example Russian or Spanish translation as well as primary sales in  English.  We are also able to negotiate special arrangements for developing countries to ensure that access is truly global.

What do you observe most people in your field doing badly that you think you do well?

Can’t really comment

Describe a major business or other challenge you had and how you resolved it.

We have been working on updating an internal IT system and this has involved selecting the most high priority issues and project managing these with IT and business colleagues  over the last year or so.

What lessons did you learn in the process?

Patience, patience, and more patience – and accepting that not everything can or maybe even should be automated.

Tell me about your big break and who gave you.

The owner of Emerald Group Publishing Ltd who agreed to allow be to participate in an in-house MBA program which was funded by the company. It was he who supported me and encouraged me to take as my dissertation the copyright implications of digital publishing – this in no small part contributed to the job I have now.

What’s one of the toughest decisions you’ve had to make and how did it impact your life?

In accepting the job I have now I had to relocate away from my family and friends – I love and appreciate the job but I do miss not seeing my family as much as I would like to.

What are three events that helped to shape your life?

My family and having my children, I have one daughter and four sons who are the greatest joy in life; the support and encouragement I received from my late husband who pushed me into going back to university as a mature student to study for my Masters degree in history and politics and taking up the challenge of the in house MBA which was done alongside my daily job – the hardest and most challenging thing I have ever done but which taught me most about opportunities to grow and progress in the workplace.

What’s an accomplishment that you are proudest of?

Raising my family.

How did mentors influence your life?

By encouraging me to look at life and achievements differently.

What’s one core message you received from your mentors?

Set your goals and be prepared to pay the price in advance – this is a mantra that I have always followed. The mentor was one of the directors and co-owners of Emerald at the time, Barrie Pettman, a self made millionaire and I always thought the statement made a lot of sense. The price you pay may be financial in terms of the fees for a particular course of study or training you need to undertake, it might be the time you have to be prepared to invest in learning new skills or gaining the required qualifications to get where you want to be, it might be what you have to personally forego in other areas of your life in order to spend that time, or it might be the effort of identifying who you need to seek out who may be willing to offer you further help and guidance. Whatever the price, you need to research what it is first and decide if you are prepared to pay that price, then just do it.

As an Invisible Mentor, what is one piece of advice that you would give to readers?

I would pass on the advise that was given to me,(above) to have confidence in yourself – if you truly want to achieve something in your life, find out what you need to do in order to achieve it and if you are prepared to expend that effort in planning and working hard at it you can achieve your goal.  Conversely, there is no shame in admitting defeat if, having evaluated the possibilities and challenges of a particular objective you decide that it is not for you after all.

What are to takeaways from the interview? Let’s keep the conversation flowing, please let me know your thoughts in the comments section below. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the right side) by email or RSS Feed.

“I say that presidents of companies should be kicked out every five years or changed because we are only good in one or two areas not five or six or the full breadth of what a CEO does and I continue to believe that. There should be far more turnover of leadership in companies than there are today because people get stale,” says Kevin Shea. Part Two of this interview is packed with advice based on years of experience in the communications sector. After reading Kevin’s interview here are of few of my takeaways, what are your?

1. Listen and hear
2. Find and work with others who complement your skills
3. Going against the grain can have huge payoffs
4. Don’t give up on your dreams just because others tell you that you’ll fail
5. Interact with people from all age groups

Tell me a little bit about yourself.

I was born in Montreal, and my family moved to Los Angeles when I was nine months old, and I’d like to say it was because I was having difficulty with two languages. My parents moved back to Canada, to Toronto when I was about 10. I grew up in Toronto and was involved as an actor when I was a kid and was always connected to the broadcasting television business. I knew that was the business that I wanted to get into. I went to York University and studied history, I’m not sure why I did that. After university I started my career in the cable industry.

Many years later I am now running my own company SheaChez Inc., have been for the past five years. I get involved in various start-up companies where I assist them with CRTC (Canadian Radio-television and Telecommunications Commission) licensing applications, which is a role I did with Sirius Satellite Radio. And I sit on a variety of different boards of private companies and I am chairman of what’s called the Ontario Media Development Corporation (OMDC).

What’s a typical day like for you?

There is no typical day, because I’m self-employed, and as I said I do a lot of board work, my days are a mix of visiting companies I am involved with trying to set up strategic partnerships between companies that I know and companies that I’m involved with, lobbying government on various things and then working on a host of different projects. Quite honestly the overall content of what I do is somewhat similar but my days are dramatically different.

How do you motivate yourself and stay motivated?

Because there is so much diversity in what I do, what I mean by that is, I’m on the board of Cookie Jar Entertainment for example, which is an animation company and they are involved in what I call the conventional broadcast production business, but I’m also involved in a lot of new media companies and just diversity alone keeps me very interested. I work with entrepreneurs from the age of 20 to 70. In the old broadcasting business there are still a lot of legends and in the new media business there a lot of young, smart people.

If you had to start over from scratch, knowing what you know now, what would you do differently?

I’ve thought of that before, and in many respects I’ve been very lucky. I’ve had some fabulous jobs and I’ve had the privilege of starting and running YTV the kid’s network for seven or eight years. I was at GlobalTV in its best years, Atlantis before it was Alliance Atlantis where we launched Life Network. That was great grounding for me, but there was always a bit of entrepreneur in me that wanted me to do my own thing. Having the benefit of working in large corporations most of my career has now allowed me to take that and help companies along the way, which has been a real benefit.

What’s the most important business or other discovery you’ve made in the past year?

I think the most profound discovery is how dramatically changed the broadcasting and communications sector is becoming. It is literally changing every day, and for many it’s very difficult to keep up with. It’s dramatically altered almost every aspect of the broad communications sector whether that’s newspapers, magazines, radio, and television. I mean it’s in a real state of flux. Even advertising is going through its own dramatic changes as it tries to keep up and understand all the change, and in the mean time consumers are very quick adapters, particularly Canadian consumers and they just want more, more, more. I guess the other profound discovery is that we’ve almost moved back 40 years sort of pre-cable and pre-online where the expectation is you buy the device, for example a TV, you put up an antenna and everything is free, and today’s consumer is also expecting everything online to be free and we both know that free isn’t going to pay for it, so that’s a discovery. It’s the reality of today.

What’s one of the biggest advances in your industry over the past five years?

I don’t know if there has been a single advance, but I think that for all of us, and when I say us I mean those who grew up in the traditional, conventional broadcasting business, understanding the impact that these new distribution technology advances are like night and day and is still very much a struggle for a lot of executives to figure out where this business is going. Today I spend the bulk of my time and effort in the new media business not the old media business and it’s been a dramatic shift. It’s not well understood and we don’t know with certainty where it’s going.

What are the three threats to your business, your success, and how are you handling them?

1. Keeping current, particularly as someone who is a consultant and advisor you have to know what’s going on, so I find myself spending more time with younger people because they have a better handle on where things are going
2. We saw last year what impact the economy had on investments and in Canada the sources of investments in new start-ups in the communications business is difficult, there aren’t a lot of people investing in that.

Tell me about your big break and who gave you.

My big break came when Phil Lind at Rogers hired me to come in and run Cable Satellite Network way back when, and put me into Rogers a much bigger company than I was with in a leadership role. He remains both a close business associate and key mentor of mine. When I moved around in Rogers, Colin Watson who was my boss was an incredibly supportive and smart guy, so I would say it was a big break getting into Rogers at that time

Describe one of your biggest failures. What lessons did you learn, and how did it contribute to a greater success?

In my early days at Rogers when I was running this organization called Cable Satellite Network, and this was before we had specialty networks in Canada, the only thing we had was live coverage of the House of Commons, no Toronto Sports Network (TSN) or Newsworld. I had worked on a couple of applications for TV Ontario (TVO), one was called Galaxy to start a national children’s channel. This was before YTV and we kept being turned down by the CRTC and it was very disheartening because it seemed like such an obvious thing because we had TV Ontario that was a core strategic partner which was the first time that a broadcast and cable company had come together, which was my doing because I was the one who put that partnership together. I learned that we were before our time. The CRTC had no policies, they have never licensed a specialty channel, and the moment they licensed TSN and MuchMusic, which were the first two and they weren’t specialty channels back then, they were paid TV channels that almost went bankrupt and changed to specialty. It was when we all realized that it was time to put together a kid’s specialty channel and YTV was born. Now YTV was a controversial license because it had cable companies as shareholders and producers as shareholders, we didn’t have a broadcaster. TVO didn’t participate this time. I learned that you have to wait in this country [Canada] until they are ready, and secondly you have to be patient, and don’t stop because someone says no doesn’t mean that you go away forever. It took us six years to get an YTV license. It was called something different in different applications but in the end it was worth it.

The failure was Galaxy and the lesson is, do not give up and sometimes you are a bit premature.

What has been your biggest disappointment in your life – and what are you doing to prevent its reoccurrence?

Maybe not going out on my own earlier and starting my own cable networks. There is nothing that I can really point to be honest.

What’s one of the toughest decisions you’ve had to make and how did it impact your life?

I was at Global TV and had been there for six or seven years as president, they had just bought the newspapers, whether I had a premonition, I realized that this acquisition of the newspaper was going to dramatically change how the company was going to be in the future. I thought about this for a few weeks, talked to a few friends and associates, and to resign from a big job at that point to go and do my own thing was one of the biggest decisions that I`d ever made. And you leave from having assistants, flying all over, all sorts of expenses being covered, stock options, to do your own thing is a big decision. I look back and say thank God I did it for a lot of reasons, given unfortunately what has happened to CanWest today, and I’m not saying that I predicted it. I look back and say I did the right thing even though I didn’t have all that information at the time.

What are three events that helped to shape your life?

1. Being born since it wouldn’t matter otherwise
2. Having four great sisters who are my best friends and I mean that, and they have been very influential in my life
3. Having two wonderful children

What’s an accomplishment that you are proudest of?

Starting YTV. I look back at my career and it took a long time to get the license, everybody said it would be a failure and would be off the air and bankrupt in six months and when I left after seven years it was probably one of the most progressive cable networks in the country.

How did mentors influence your life?

In many ways, and I seek out mentors and they continue to advise me. Somebody told me when I was young that you cannot be an expert in everything, you just can’t, and to concentrate more on your strength than your weaknesses and fill the gaps with people around you that actually complement your areas of weakness. I know where I am good and not so good so I’m always conscious of this advice. I say that presidents of companies should be kicked out every five years or changed because we are only good in one or two areas not five or six or the full breadth of what a CEO does and I continue to believe that. There should be far more turnover of leadership in companies than there are today because people get stale.

What’s one core message you received from your mentors?

Make sure that one of your capacity is the capacity to listen because most times people do not listen to what you’re trying to advance because the only thing they have on their mind is what they are trying to advance, and you can tell that there are certain people who are not listening. And it’s almost as if you have to say, ‘hang on a second, I want to make sure that it’s not that you just understand this, but I want to make sure that you are hearing it.’ That’s been valuable personal advice in terms of dealing with people because at the end of the day a company is only as good as the people are.

Which resources (books, movies, training etc.) did your mentors recommend to you?

Everybody has their latest favourite book. It provides them with intelligence or a clue from an operating standpoint that they didn’t have before to see the world in a different way so if I read everyone of those books I`d never be able to leave the house, so I do a lot of scan reading.

As an Invisible Mentor, what is one piece of advice that you would give to readers?

Keep an eye out for, and try to follow the capacity in which the individual has been able to implement change. I come back to where we started this conversation, and that is unless you can adapt really quickly in this day and age to change, and fully understand that change is happening all around you, so today’s best leaders are those who can actually implement change and that’s not easy because to implement change you have to have buy in, understanding and a collective will and good folks are the ones that today have that capacity and that`s something we all need.

What are your thoughts on this interview? What was expected and what was unexpected?  What are 10 takeaways? How can you apply this information? Let’s keep the conversation flowing, please let me know your thoughts in the comments section below. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentorand subscribe (top on the right side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

Today I present Donna Whitney, and as usual there are many lessons to learn. Her response to the question, “Tell me a bit about yourself” was quite long, but weaves a very interesting tale that we can all learn from. One potent lesson for me after reading it was, if it doesn’t feel right, walk away, don’t compromise your values. I have to think about how to present it so I’ll do that for tomorrow. From the information presented in this interview, what are five takeaways? How can you use the information in your situation?

What’s a typical day like for you?

There is no such thing as a typical day for me, I wish there was. Because our business is very much an entrepreneurial start-up within a really large organization, we are everything. I am sales and marketing and distribution, and finance. Of course I do not do all those things without the support of the right parts of the organization, but really, we do most of the heavy lifting ourselves.

How do you motivate yourself and stay motivated?

I don’t know that it’s a conscious thing for me. I absolutely love what I do, and when I don’t love what I do, I end up changing what I do so that I love it. It’s never been the same thing one day to the next. I seem to change my job title every 18 months.

If you had to start over from scratch, knowing what you know now, what would you do differently?

I think that I would be kinder. I think there are a lot of people in my working experience that I could have shown a lot more grace to, especially in the early years when you are struggling to make your mark you get a sense that everything matters so much. In the grand scheme of things, 10 years from now you aren’t going to remember the offences you had to bear. I would have turned my cheek a lot more and be a lot more forgiving.

What’s the most important business or other discovery you’ve made in the past year?

I’ve discovered Grooveshark and I really quite enjoy it. It’s an online radio that allows you to stream music for free.

What’s one of the biggest advances in your industry over the past five years?

Probably IPTV and the introduction of new entrants that make it possible for people to do things in a different way. That helps my team because that is the niche in which we play in. So every part of the traditional Rogers business is being assaulted by new competitors and new ways for people to do the same things.

What are the three threats to your business, your success, and how are you handling them?

1. The first threat would be the larger organization taking over our entrepreneurial start-up because then it wouldn’t be a start-up. If we were to be ingested by the larger organization then it would be much more difficult for us to do things the way we now do them.
2. The inability to deliver on all the opportunities that we have, and this threat has to be managed by making sure that we have the appropriate processes and people in place to do what needs to get done.
3. The third threat would be taking on too much all at once because there is an awful lot that can be done and ought to be done so it’s a question of timing.

What’s unique about the service that you provide?

Everything! I think what’s truly unique about what we do is that we do it within such a large organization in such a small way. It really is the best place to be in the company.

What do you observe most people in your field doing badly that you think you do well?

If you say that my field is large telecom, one of the things that large telecoms do incredibly poorly is being responsive and flexible to customers. If you’re saying that it’s people who do the things we do and are doing them poorly, it’s that we capitalize on the fact that we have a huge brand, and it really helps to open doors when you are carrying a Rogers business card. And a lot of those smaller companies don’t have that advantage.

Describe a major business or other challenge you had and how you resolved it.

There are always technology challenges. There is always a problem that needs to be solved, and I have been blessed with an amazing team that looks at issues as opportunities. And I don’t say that to be cliché in any way, shape or form, they truly do see things that way. I think another major challenge that any group faces is to maintain a healthy culture, and that has a lot to do with establishing boundaries up front and we’ve done that, we’ve sat down as a team and talked about our personal values and our values as a team.

What lessons did you learn in the process?

1. From a technology standpoint, one thing that we’ve learned is that it needs testing before you sell it. We’ve had a few hiccups where things seemed to make sense and not defy the laws of physics in principle, but in practice things never go as they appear. So rigorous testing and making sure that you build a demo lab is a must. It’s also important to have your customers as partners so that you can do that learning together. There should be a degree of agility and responsiveness by both partners to adjust to the things that happen along the way.
2. The more important one is establishing that team trust and integrity, and that’s been key for our overall success.

Tell me about your big break and who gave you.

My big break came from David Robinson for sure. And that was the break from marketing traditional “I’m going to create this piece of collateral or view this marketing brief” to the switch to technology, to engineering. And really David Robinson was a huge proponent, advocate and supporter of me in those early years, especially when I don’t have an engineering ring, and I certainly don’t intend to. My guys are engineers and I think there has to be a bridge with those with marketing and that kind of skill set meshing with the people with technology because there is such value in marrying those two things together. I would have been a propeller head by interest but not by design, and Robinson took me under his wings and knew that about me but brought me in anyway, and gave me the biggest opportunity of my career so far.

Describe one of your biggest failures. What lessons did you learn, and how did it contribute to a greater success?

The biggest failure that I’ve ever had and it wasn’t a monumental thing, had a lot to do with being more gracious in certain circumstances. I remember this one time I had a client that just drove me over a fence, this person was like nails on a chalk board and I could have been a lot more professional, but I let it get to me one day and I lost my temper. For the long-term repercussion I’m sure that no one remembers it but me, but it left such a profound impact on me to realize that, it was just work and I should let it go. I think what I took away from that is the ability to take myself a lot less seriously.

What has been your biggest disappointment in your life – and what are you doing to prevent its reoccurrence?

It would probably be how the music industry treated people back in the eighties. The experience has made me more sensitive to the diversity of people coming into circumstances and trying to appreciate where they are coming from.

What’s one of the toughest decisions you’ve had to make and how did it impact your life?

I think it is having to let someone go, pulling the trigger when you have to fire them. I’ve had to do that now on a couple of occasions and I think one thing I’ve learned from those decisions is to make them slowly, cautiously and transparently so that when you are approaching that time in someone’s career, you let them know what’s coming down the pipe as soon as you can.

What are three events that helped to shape your life?

1. My experience in the music industry
2. Moving to Toronto
3. The move from marketing to engineering

What’s an accomplishment that you are proudest of?

My ability to make sour dough bread, it’s kind of an art form.

How did mentors influence your life?

During different parts of your life you have different mentors for different purposes. I think that I’ve learned a lot of grace and maturity from the spiritual leaders and giants in my life. I am a huge fan of John MacArthur, and R C Sproul. From a work perspective, I think some of the giants in the company, the women that I have the pleasure and honour of working with really teach me a lot about the strength of women within this corporate environment because there are so few at the upper echelon levels.

What’s one core message you received from your mentors?

Speak less and listen more.

Which resources (books, movies, training etc.) did your mentors recommend to you?

The Tipping Point was a very good book. I had a mentor Maxine Armstrong – who I still consider to be a mentor – who was a great wealth of reading resources, so I’d have to say that that was a big one. In Moments of Magic the message was consistent and my mentor at Tronica referred that book to me. One of the members of my team recommended that I read Hoops which was by Greg Jackson the basketball coach. That was a really good book.

As an Invisible Mentor, what is one piece of advice that you would give to readers?

Be patient with yourself and listen to really hear, not just to absorb the information, but to understand it. It’s an entirely different thing from hearing a message and understanding the message. I think that too often people rush past the information so that they can contribute their own thoughts. It’s not about being heard, it rarely is about people hearing you, it’s what you hear from others that matters.

What are your thoughts on this interview? What was expected and what was unexpected? Let’s keep the conversation flowing, please let me know your thoughts in the comments section below. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the right side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

Have you ever spent the time to discover who you really are? The interviewees for The Invisible Mentor Blog tell me that they appreciate going through the process of answering the questions because it’s a process of self-discovery. One interviewee told me that I took her into places that she wanted to forget, but that she was happy that she went there. In The Invisible Mentor Toolkit I have a Self-Discovery Worksheet for readers to work through. I think that it’s important for you to understand yourself before you choose your invisible mentors because you want those who can take you where you want to go.

Here are the questions that I ask in The Invisible Mentor Toolkit. Set aside about three hours of focused time to answer the questions. It may seem like a lot of time, but going through a process such as this one is extremely important if you expect to live a fulfilled life.

1. What’s your mission in life?
2. What’s your philosophy in life?
3. In the next three years, where would you like to be in your personal and professional life? Please frame your responses in the form of goals for the following five life areas: Economic/Financial, Social, Health/Wellness, Business/Career, Personal.
4. Are you committed to achieving the goals you listed above in the next three years?
5. In the past, what has prevented you from achieving your personal and professional goals? Please describe in detail.
6. What roadblocks are you likely to encounter in achieving your goals? Please describe in detail.
7. What actions can you take to minimize or remove roadblocks to achieving your personal and professional goals? Please list the actions in terms of their importance.
8. Think about your professional goals, what gaps exist between where you are now, to where you would like to be in the next three years?
9. What actions do you have to take to fill those gaps? Please describe in detail and list
10. your actions in order of priority.
11. What knowledge do you have to acquire to fill those gaps? Please describe in detail.
12. Who are the experts that you can learn from, and what are their areas of expertise?
13. Have any of these experts given important speeches and produced information products such as books, ebooks and audio programs that you could use to expand your knowledge base in the area(s) you identified above? Please list the titles of the speeches and the names of the products.
14. Shifting gears now, think back to when you were much younger, do any adults stick out in your mind as being memorable? If yes, make a list of them below.
15. Why were these individuals so memorable? Please explain.
16. What traits or behaviours did they have in common? Please explain.
17. What lessons did you learn from them? Please explain.
18. Coming back to the present, are there any adults who stick out in your mind? If yes, make a list of them below.
19. Why are these individuals so memorable? Please explain.
20. What traits or behaviours do they have in common? Please explain.
21. What lessons are you learning from them? Please explain.
22. Are there any similarities between your answers to 9c and 10c? If yes, please list the similarities?
23. If you could have any five mentors you wanted, who would you choose, and why? Mentors could be living or dead.
24. What is it about them that you are attracted to?
25. What is/was their philosophy?
26. How do their philosophies align with yours?
27. Which books influenced their thinking, and why? Three books per invisible mentor.
28. Are there biographies about them? If yes, list the names of both authorized and nonauthorized biographies?
29. Are there any other books about them that are not biographies?
30. Are there any interviews that they conducted, or interviews about them? Please list
31. titles and where they can be found.
32. How have your invisible mentors made a major difference in the world? Please explain.
33. Who influenced your invisible mentors? Please list their names.
34. Who mentored your invisible mentors? Please list their names.
35. Which books influenced your invisible mentors’ mentors? Please list the titles of the books.
36. What critical lessons did your invisible mentors learn from their mentors that you can apply to your life? Please describe.

What are your thoughts? What can you contribute to the conversation? Please keep the conversation flowing, click on the comment link below and leave a note for me. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

Photo Credit: Yahoo via Apture

This week I present Carolyn Barber and as usual the interview will be in two parts. I have known Carolyn for about 13 years, but I learned things that I didn’t know about her while interviewing her. Think back to a time when you made a drastic change in your life, what happened to trigger that change?

Can you imagine being on a flight and told that there is a possibility that the plane will crash because the landing gear isn’t functioning? Carolyn was on such a flight, and nearly the entire flight, the passengers were going through crash landing drills. Some passengers felt they had lived a good life so dying would be okay, others were terrified and crying. Carolyn didn’t think they were going to die, but it made her think  about her life, and she realized that she would have to make drastic changes.

She was given a second chance, and she decided that she didn’t like her job, so she made a plan, and a year later she took early retirement , retrained and started a new career which she is still doing. Using Carolyn as an example, it’s never too late to try new things.

Carolyn talks about mentoring in the video below. I am experimenting and it’s a bit dark but you can hear what she says.

Interview With Carolyn Barber from Avil Beckford on Vimeo.

Tell me a little bit about yourself.

I am a 70-year old, single woman living in Riverdale, Toronto. I have a part-time business in nutritional counseling that I started when I was 62 after retiring early as a nutritionist in public health. My career is a fairly important to me and it takes up a couple of days of my life. I am quite involved with my church and it’s a big part of my life and friendships. And perhaps the main reason for me being at the church is the community that it offers to me aside from the spiritual aspect which would be secondary for me. My family of three kids and four grandchildren are also really important to me. I am also a very active person. My favourite outdoor activities are camping and canoeing together. I also like biking and hiking, and for indoors, my passion is cooking. I am quite interested in the art scene in Toronto: opera, theatre, and music of various sorts such as the Toronto Consort. I keep quite busy.

What’s a typical day like for you?

I do not have many typical days, I try to keep Mondays and Tuesdays for my business so I am often up around 7:00, 7:30 am. I use an auto share car to get to a Mississauga rehab clinic where I do nutritional counseling. After that I see private clients in my home. In the evenings I am often on the phone inviting friends to come over for dinner.

How do you motivate yourself and stay motivated?

I think that a lot of my motivation comes from being active, keeping fit, going to the gym frequently, hiking and biking. I seem to naturally feel motivated in all aspects of my life, and my family and social life helps me to stay on track and the motivation just is there for me. It isn’t so often a problem.

If you had to start over from scratch, knowing what you know now, what would you do differently?

I would have paid more attention to my unique interests in my work and even in my home life. I would have looked at the things that I like to do and treasure, honor and explore them more. I think your passions lead you deeper into activities.

What’s the most important business or other discovery you’ve made in the past year?

Working with my clients I get very excited about nutrition, and I was amazed that I still maintain my passion for nutrition. Many times when I woke up in the mornings I thought for sure that my passion was gone, that I was no longer keen, but when I start talking to a client I have that interest again and I’m finding that stays with me which is a surprise and like a discovery.

What’s one of the biggest advances in your industry over the past five years?

There is a lot of new research into holistic, alternative, complementary nutrition. It’s finding its way into the mainstream and that’s affecting my business, it’s improving my business.

What are the three threats to your business, your success, and how are you handling them?

1. Age is a threat to how I handle my business and what I’d do in my business. I already see that my interests and passions change and my energy changes so I have to change with that. Age very much affects my life at this point in terms of what I would do in the later stage of my career.
2. How much money I have is another threat. Lack of money drove me into a career when most people would have stopped, and because I still need to look for money I have to find creative ways to get it. A lack of money has actually been a bonus to me because it helped me to move ahead.

What’s unique about the service that you provide?

I am a registered dietitian but I have training in complementary nutrition. There are very few dieticians in Toronto who have that training.

What do you observe most people in your field doing badly that you think you do well?

I think that dietitians are not paying enough attention to the alternative stream, the complementary stream of nutrition, and I think that they are missing the boat because that’s where the clientele is going. I wouldn’t say they are doing something badly, but they are not using their full skills and they are not benefiting the clients as much as they could. I feel that I have an edge there.

Describe a major business or other challenge you had and how you resolved it.

When I retired early from Public Health I had no form of income and I had to find something,  and how I resolved it was by really writing and reading books which I will talk about later. The Artist’s Way by Julia Cameron is a book that I’d recommend because it helps you to see who you are, honor who you are, and you get to see your entire self, your longings. Out of that process I got a notebook and wrote down the things that I wanted to explore, and I kept making lists and checking them off and forcing myself to do one thing every day and keep working away until a path emerged.

What lessons did you learn in the process?

1. Pay attention to the things that interests you, that excites you
2. Build on your strengths instead of thinking I’ll start a completely different career because the other one didn’t completely meet my needs
3. Plug away

Tell me about your big break and who gave you.

I didn’t necessarily have one big break. Changing my career to me was a break and I’ve talked about that. But a recent break that I had was when I started working in the insurance field doing independent examination for nutrition claims, and that really happened through a chance piece of work that I got, and me researching what other opportunities were in that field.

Describe one of your biggest failures. What lessons did you learn, and how did it contribute to a greater success?

I would say that as a manager at Public Health, I didn’t feel that I excelled at being a manager.  I am not a very social person though I am great at one-to-one interactions. I got out of that because I thought that wasn’t my niche. And I ended up doing something that I like much better.

What has been your biggest disappointment in your life – and what are you doing to prevent its reoccurrence?

Not having a male partner in my life has been my biggest disappointment. It’s something that I think about every day. I keep working at meeting people. My husband died when I was 35 and I have not really had any long-term relationships since then except for a four-year relationship.

What’s one of the toughest decisions you’ve had to make and how did it impact your life?

I have never found any decision that was so difficult to make. They seem to just come to me. It’s quite natural for me to make decisions and I cannot think of any decisions that I really had to agonize over, but one would probably be to stop my work in public health. That happened when I was on a flight back from Newfoundland and there was danger that the flight was going to crash, luckily we landed up okay. But during that time I had some very difficult emotional times and I felt that I wasn’t getting everything that I needed out of my life and I had to make changes.

I started to think this isn’t the end of my life, I am not happy, and I had to change. So the next year I set my plan into motion and left Public Health.

What are three events that helped to shape your life?

1. The plane I was on nearly crashed
2. My husband died when we were both young, in our thirties. He was a dominant person so I had to really learn to handle everything after his death, which I had previously unlearned
3. I grew up on a farm, which influenced my life in that I always saw myself as a working class person, and from that background I never saw myself as an elite and I was never comfortable in that environment. The way I was brought up was to be a good person, and it wasn’t about being the best you could be or be a success. So I was never taught that, “you must do your very best, I know that you are going to be something great.”  Sometimes when I have thought that I am doing really well here, I would often tone myself down and think “don’t think you are so smart.” I think that aspect of my upbringing has been a detriment to me at certain times, and a conflict

What’s an accomplishment that you are proudest of?

Starting my business and going back to school at age 61

How did mentors influence your life?

I do not have a sense of many mentors in my life. I feel as if I have done a lot of things on my own. Obviously in talking to friends, I must have used them as sounding boards, but I was mostly on my own. In my recent years, there have been certain nutrition people who I look up to, and take the courses that they offer. Aileen Burford-Mason, a nutritionist is someone who I consider to be a mentor.

What are five takeaways from Carolyn’s interview?

Please keep the conversation flowing, click on the comment link below and leave a note for me. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

For your research and writing needs, consider my firm Ambeck Enterprise for white papers, articles, fact sheets, anniversary booklets, you name it. Since I am the best kept secret you may not know this, but I have over 15 years research and writing experience. I KNOW content. And if you cannot figure out which books to read for professional development, I am your WOMAN. I can assist you with that too. Visit my sales page for resources such as The Invisible Mentor Toolkit to assist you in acquiring wisdom from a distance. For free white papers click here.

If you haven’t already, it’s time to take your professional development into your own hands, and invisible mentors will help you to do just that! Invisible mentors are unique leaders that you can learn things from by simply observing them from a distance, or researching them on the Internet. It’s simpler than you might think, here is how:

1. What do you want to learn and why (See Knowledge for a Reason)?
2. Who knows what you want to learn?
3. Make a list of the five top experts in the field.
4. Research them using your favourite search engine.
5. What articles and books have they written? What articles and books have been written about them?
6. Which presentations and speeches have they given?
7. Look for videos about them.
8. Visit their websites and fan pages.
9. Take time to read the information and digest it, then compare it to what you already know.
10. Teach the information to another person to cement it into your memory.

If you’d like me to hold your hand, The Invisible Mentor Toolkit will assist you in choosing your invisible mentors and much more. It’s  acquiring knowledge and wisdom from a distance. Let’s keep the conversation flowing, please let me know what you think about this.  Click on the comment link below. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

For your research and writing needs, consider my firm Ambeck Enterprise for white papers, articles, fact sheets, anniversary booklets, you name it. Since I am the best kept secret you may not know this, but I have over 15 years research and writing experience. I KNOW content. And if you cannot figure out which books to read for professional development, I am your WOMAN. I can assist you with that too. Visit my sales page for resources such as The Invisible Mentor Toolkit to assist you in acquiring wisdom from a distance. For free white papers click here.

Photo Credit: Flickr via Apture

Have you ever been in a situation, where someone said something which validated what you were doing and gave you the encouragement you needed to keep on going? I have been there, and many times I feel as if I am whistling in the dark. I often wonder if people even care about what I am doing or am trying to do. I need validation to let me know that I am on to something, or doing something right. If you have been in this situation, what did you do?

A few days ago I interviewed Alex Brown for this blog, as well as for a project that I am working on for the Canadian Women In Communications. That’s the first video interview I will feature here as  soon as I figure out how to edit it. During the interview, Alex talked about mentors and how she often observed people to see how they operated so that she could learn from them. Many of the mentors she has had were invisible mentors, and I told her that.

She learned a lot by simply observing these people, and there were instances when she approached them and had a conversation to discuss some of what she had observed. So she  practiced invisible mentoring with a twist.

An invisible mentor is a unique leader you can learn things from by observing them from a distance. You many not be among the privileged few who are involved in traditional mentoring relationships, but you can certainly take advantage of the wisdom and knowledge and reap some of the many benefits that mentoring has to offer, if you follow what Alex Brown did.

Application

1. Who are five people who you know, even marginally, who you could learn from. These people could be in your industry, or even at your workplace.
2. Start studying them: see how they operate, how they respond in different situations, how they make decisions, how they interact with others and so on.
3. Invite them out for a coffee and ask them questions, this is invisible mentoring with a twist. They do not even have to know that they are your mentors.

What have you learned that can assist you in your work? What ways can you turn the invisible mentor concept on its head? For more information on invisible mentors read Who Are 5 Unique Leaders You Can Learn Things From?.

Keep the conversation flowing. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

For your research and writing needs, consider my firm Ambeck Enterprise for white papers, articles, fact sheets, anniversary booklets, you name it. Since I am the best kept secret you may not know this, but I have over 15 years research and writing experience. I KNOW content. And if you cannot figure out which books to read for professional development, I am your WOMAN, I can assist you with that too.

Photo Credit: Apture

Instead of an interview, I have decided to line up responses to the same career-related questions so that you can compare and contrast them. The interviews are content rich and some may find it daunting, others may find it difficult to remember all the wonderful information. This is a way for me to enhance the user experience and make it easier for you to use the information. Please let me know what you think.

How did mentors influence your life?

Gina McAdam

Their kindness and generosity, sharing their time, ideas, experiences and contacts, impressed me deeply. This gave strength when one needed it, and also a key through many doors that may have otherwise remained locked or unnoticed. Their bright example is what made me want to be a mentor as well. In 2008, I was thrilled to be named Shine Outstanding Mentor of the Year. Shine is a national industry award for female talent management in the UK hospitality and tourism industry. It was started in London by two ladies of Italian origin who wanted to make a difference to how women were seen and wanted to see themselves in the industry.

Ron LeBlanc

I have always surrounded myself with very bright people, and my mentors have always been good to me. I am always striving to improve myself.

Lynn Kahle

I can’t think of any mentors and that makes me sad…

Duke Redbird

They influenced me in terms of encouraging me to understand that the pursuit of money and power as an end was unwise and that the best advice I got, often was follow your bliss. Use the talents that you were gifted with and the money will come.

What’s one core message you received from your mentors?

Gina McAdam

Don’t hide your light under a bushel.

Ron LeBlanc

Always deal with professionals and always get the very best people. If you do not have the best people you are not going to succeed in a difficult industry.

Lynn Kahle

I can’t think of any mentors and that makes me sad…

Duke Redbird

Be wise. I remember I was on a reserve in Morley, Alberta and there was this man in his late seventies or early eighties sitting under a tree. I sat beside him and he said to me, “What do you think about white man’s insurance?” and I said that I had never thought about it because I have never had it. He said, “I have thought about it a lot because they came around to my house to sell me insurance and I didn’t buy it,” and I said, “why?” he said, “When I was a young  man, about your age, I would chop wood for the older folks. I am an old man now, when I need a pillow someone gives it to me, and if I tell them to chop wood, they chop wood for me. That’s Native insurance. White man’s insurance won’t do that for you.” And that was the conversation and it has lived with me ever since.

Which resources (books, movies, training etc.) did your mentors recommend to you?

Gina McAdam

One fabulous mentor, Diane Morris who runs TIAW, recommended that I join and get involved in good networks. I have never looked back since. Someone who is less a mentor than a caring colleague has always signposted me to great articles, events, people and organisations.  Through him I’ve got involved in the Oxford Brookes University Bacchus Mentoring programme for final year hospitality management students. I now mentor a very motivated girl from Sweden and a very bright young man from Hong Kong.

Ron LeBlanc

I was told to keep current on the front side of things because of the constant oscillations of the market and everything else. Everything that affects your business is always shifting so stay on the front side.  Get the best data and voices. I used to read Harvard Business Review, and marketing magazines.

Duke Redbird

They encouraged me to read non-fiction books.

As an Invisible Mentor, what is one piece of advice that you would give to readers?

Gina McAdam

Nurture the people who give to you, always give back. Also, someone I spoke to recently said that one of his mottos was ‘you can’t have two faces’. Treat everyone with equal respect. That is so true.

Ron LeBlanc

Follow your bliss, follow your passion and stay current at all times. You are always unfinished, you are always working on something you want to be and will be. Have a leading kind of curiosity that gets you access to all the information in your particular sector. You have to be passionate, and if you are not, the universe will conspire against you. You want the universe to support you. The intelligent universe will support someone who is operating within their passion and following it.

Lynn Kahle

READ.

Duke Redbird

Realize that what gets everyone up in the mornings is one of four motivations or a combination of them: money, power, self preservation and romance, which includes all the arts, and everything associated with the arts. These are the motivators, and put more emphasis on the self preservation and romance side, and less on the money and power side. You’ll be a happier person.

What are five life lessons that you have learned so far?

Gina McAdam

Respect yourself and all people; b) never give up and that’s different from cutting your losses c) know that you can’t know everything, d) trust in Someone or something higher; e) never forget to say thank you.

Ron LeBlanc

1. Follow your bliss, follow your passion: when you follow your passion you find that the universe conspires to help you along the way
2. Notwithstanding that passion, you need an honest assessment of the possibilities within the choice which you have taken. If your passion is to move piano you know there is a limitation there. If your passion is to be a head of a company you know that’s a different thing completely so you have to have a realistic view on your ambitions
3. Once your way has been chosen, the lesson in life is that you have to be the best. Every individual is unique in some way and has unique sets of talents of experiences and that uniqueness has to be shored up by all the information possible. You have to know what you are doing and be efficient in the career that you’ve chosen.
4. You cannot expand your business without co-operating. One of the imperatives is survival of the co-operatives. Every expanding business needs a level of faith and you need trusting people around you. You need to be able to give up some of the power and co-operate.
5. You can be wrong, and you have to be able to take a bullet, be candid about it and say that you are wrong. You have to be quick about it. That’s the best way forward. Meet those challenges, meet those failures with candor.

Lynn Kahle

1. Learn to listen.
2. It is better to give than receive, especially when it’s unexpected.
3. The golden rule still applies.
4. Love is infinite—your children teach you this.
5. Good health, physical and mental, really is priceless.

Duke Redbird

This is a tough question and I could write a book just to give it justice. But I would say don’t sweat the small stuff, the only thing we have is now, this moment, there is truth and relative truth, most people function on relative truth and few people have an idea about what is really truth. Another life lesson is that the opposite of birth is death and the opposite of life is eternity.

What are the steps you took to succeed in your field?

Gina McAdam

Generally, I was never afraid to try something new and see where it would lead.  I didn’t have fixed ideas and notions about myself. When I did, I knocked on the right doors. But I was lucky always to have an orbit of good and wise people around me for support.

Ron LeBlanc

Straight and unmitigated courage and confidence in my own talent and intelligence but also I have learned more and more that I need a supporting group of professionals as I move forward, education and professional support and a great deal of courage. Go for it!

Lynn Kahle

Not so sure that I have but I do keep up and change the content of a course to be as relevant as possible.

Duke Redbird

Never burn bridges, treat everyone with respect, and follow the golden rule.

What advice do you have for someone just starting out in your field?

Ron LeBlanc

Collect all the information possible about the field, look at it and really be mindful of how the field moves you, and make sure that it is field that you want to be in. Look at yourself and make sure that it is the place for you. You only have one life so you want to be sure.

Lynn Kahle

If you don’t love it, leave it. Do something else. There are a lot of options.

Duke Redbird

Be compassionate and have charity in your heart.

if you combined the responses what might you create? If you compared and contrasted the responses, what might you glean? Keep the conversation flowing, please comment. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

For your research and writing needs, consider my firm Ambeck Enterprise for white papers, articles, fact sheets, anniversary booklets, you name it. Since I am the best kept secret you may not know this, but I have over 15 years research and writing experience. I KNOW content. And if you cannot figure out which books to read for professional development, I am your WOMAN, I can assist you with that too.

Today and Wednesday we feature Ron Leblanc, Chairman of Madacana Holding Inc. located in south Madagascar. I met Ron in Starbucks and I chatted with him for a bit and was fascinated by his story so I asked if I could interview him. You never know where your next connection will come from so you have to be open. Do you know who is sitting beside you? As usual, the interview is information rich. One of the toughest decisions that Ron had to make was fire a friend he had hired because he was under-performing? Growing up in a small town in Ontario, Ron couldn’t wait to spread his wings and soar, so finally leaving that town was one of the events which shaped his life. Enjoy the interview, this is my way of paying it forward.

Tell me a little bit about yourself.

I am a 58-year old Canadian and the Chairman of Madacana Holding Inc, a fairly major player in the gem business in Madagascar. I have a sapphire mine and land bank in Madagascar. We’ve been in Madagascar since 2004, and I took over operation and control of the mine in 2006, which is located in the south of Madagascar. Prior to 2006, I was a gem buyer.

Madagascar is a complex place, but I have experience doing business in Africa and I enjoy it. Madagascar is probably the best place in the world for gems so it was the right place and the right time. I am a low functioning polymath and I have done a lot of things: I’ve been in bars, restaurant and I have been in the aesthetics business for a long, long time. After two years of exploration, I am ready to go into serious mechanized mining in the gem business in Madagascar.

What’s a typical day like for you?

There is no typical day for me. My days are different because of the responsibilities of running a mining company in Madagascar. In my particular business in Madagascar you have to be awake all the time. There is no real regiment. When I am in the field there are production and operations demands on my time. Most of my investors are Canadians so I am often in Canada raising funds for the company. At other times, I am putting those funds “in the ground” so to speak. I also have a cutting stone factory. Because I have raised most of the funds privately, I feel like I have to lead many things personally.

How do you motivate yourself and stay motivated?

Everything I do is a consequence of my passion so I never have a problem getting up in the morning because I like what I do. I am completely animated by beauty and I have always been in aesthetics and that which animates life.  I never really have to motivate myself other than being in my passion which is gems, so I don’t need to motivate myself because I am motivated naturally.

If you had to start over from scratch, knowing what you know now, what would you do differently?

That’s an interesting question but I don’t know if I’d do anything differently because all success is inevitably a compound of success and failures and I am convinced both my failures and vices have gotten me to where I am at, and I cannot see taking out one component over another because that would unsettle the nice integrated success to date so I do not see myself doing anything differently.

What’s the most important business (or other) discovery you’ve made in the past year?

The most important business discovery I’ve made is really about myself, and that is to grow, you have to be collaborative these days. And the new Darwinian imperatives are not just survival of the fittest but survival of the most cooperative.

What’s one of the biggest advances in your industry over the past five years?

In the gem business the biggest advance is a new business model which attempts to control colored stones by doing it in a larger and more scaled up fashion and that’s been the difference. All along the colored gem business has been a mine here and a mine there and it’s been too random and the issue of randomness in any business is that you cannot establish market price. Now we are dealing with bigger mines that have dominion over the product so that we can begin to have stable pricing.

What are the three threats to your business, your success, and how are you handling them?

The first threat to my business is political because I am in Madagascar. The country just went through a revolution. You have to be able to navigate the rapids when you are in Africa. Second, when the world markets are waning you have to be able to outlast the poor markets, and the third threat is you have to be adaptable in your company to foresee what’s coming.

What’s unique about the service that you provide?

I am the most inexpensive gem merchant in the world.

What do you observe most people in your field doing badly that you think you do well?

Most people don’t understand that you need to have an economy of scale, you need to do things big enough to be able to afford to realize your potential.

Describe a major business (or other) challenge you had and how you resolved it.

The business challenge I had was a revolution in Madagascar, and at the same time the world international community was collapsing. How I resolved this I simply turned the lights way, way down and stopped doing any kind of work, ensured that we had security in place, but I just knew that I had to outlast the revolution. I cut the cost down radically. I had to make sharp personal and business cuts.

What lessons did you learn in the process?

You need to have a plan B because you cannot make plans that disregard external events. You need to see your business in relation to all the other factors, and you have to know what those factors are that impose themselves on your business. You have to move quickly to take advantage of open and closed windows. I got too arrogant, too prideful and presumed that things were too good for me, and disregarded the ambiance of the market. I think that’s a big, big mistake and you have to learn to go when it’s good and pull back when it’s not.

Tell me about your big break and who gave you.

When you are in line with your destiny, a kind of intuitive certainty of the way forward, the world becomes benevolent and many things come to you. And there are always mentors around, as well as circumstances, but when you are aligned with your destiny and your passion you are always  fortunate.

Describe one of your biggest failures. What lessons did you learn, and how did it contribute to a greater success?

One of my biggest mistakes I made was to presume that I did not have to deal with professionals. When you deal with professional the world becomes symmetrical and when you deal with fools the world becomes asymmetrical. I have dealt a few times with amateurs and the consequence of that is my world became more difficult to control.

What has been your biggest disappointment in your life – and what are you doing to prevent its reoccurrence?

I haven’t really been disappointed. But it’s very disappointing that loyalty is so fickle, and one should not presume it in life, but reward it if it comes to you. I am talking about the people who work for you, your friends, and the people around you. Don’t look for it but if it comes celebrate it.

What’s one of the toughest decisions you’ve had to make and how did it impact your life?

The toughest decision I had to make was axe someone I hired who turned out to be not very good at the job. You sometimes have to sacrifice friendships for the greater good, which is the shareholders.

What are three events that helped to shape your life?

1. Living in a small town, the world appears big and exciting. I had a kind of mythology that I shaped for myself, and that small town represented constraints. It was a bit of a dark little town, and every thing beyond that world unfolded with all its possibilities. It was a big thing in my life to leave that small town.
2. Back in the sixties and early seventies I got entwined in nefarious activities and I think meeting my first wife really helped me cross that river stick. I had to move from that very dangerous life that I had taken on for myself and move into a straight life and she was pivotal in helping me to do that. It essentially changed the context of my life which was getting too dangerous and so that was a big thing. When I got into another life, I felt that business was easy because the courage that I applied to my nefarious world could be applied to the world of business. She gave be a choice between a life in darkness and one in the light.
3. I was in Morocco and bought a bunch of gems as gifts. I was traveling with a friend and he later said “I hope you didn’t pay more than $5 for that crap.” I’d bought these gems which turned out to be valueless and worthless, and I said to myself that I’d never be fooled again. I felt shamed, and I steered my ambition to understand all things beautiful and aesthetic and decided that I would learn about gems.

What’s an accomplishment that you are proudest of?

It’s what I am doing right now. It’s the inflexible drive to ensure that this company, despite all the odds, turned out alright. I am most proud of my stalwart push to ensure that this company will succeed against a lot of odds.

How did mentors influence your life?

I have always surrounded myself with very bright people, and my mentors have always been good to me. I am always striving to improve myself.

What’s one core message you received from your mentors?

Always deal with professionals and always get the very best people. If you do not have the best people you are not going to succeed in a difficult industry.

Which resources (books, movies, training etc.) did your mentors recommend to you?

I was told to keep current on the front side of things because of the constant oscillations of the market and everything else. Everything that affects your business is always shifting so stay on the front side.  Get the best data and voices. I used to read Harvard Business Review, and marketing magazines.

What nuggets of wisdom can you glean from the interview? What are five takeaways?

Let’s keep the conversation flowing, please comment. Many readers read this blog from other sites, so why don’t you pop over to The Invisible Mentor and subscribe (top on the left side) by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here.

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I got the idea for this post after I read the headline “10 Reasons You Need a Mentor, Especially Mid-Career.” I decided to approach this post by presenting the responses to mentor questions that I ask accomplished people, and you get to decide if you need a mentor.

How did mentors influence your life?

Dennie Theodore

By believing in me. That’s the thing you need most when the world is feeling dark.

David Gray

Mentors have influenced my life more by their actions and their own ways of conducting themselves rather than by any specific mentoring per se.

Rodger Harding

Mentors have held up the mirror and shown me potential I did not know I had…Oftentimes I only realized the enormity of their contribution years later…

Deborah Koehler

They made all the difference in the world. They believed in me when I doubted myself.

Shannon Van Roekel

I never had a real mentor, unless I can count my mother, but I have had lots of examples of what not to do and a husband who is wise.

Brian Johnson

Interesting that I get to this question after describing the above. I have a complex relationship with mentors.

On the down side, had I followed a couple of “mentors’” advice early in my life, I never would have created my first business, eteamz. When I asked some pretty successful people what they thought of the idea, they thought it was a terrible idea and one actually told me “to take another hit on that pipe if you think you can pull that off.” They told me it would cost at least a million dollars to build the technology (we did it for less than $15,000 + 6 months of hard work and a lot of canned tuna) and reminded me I had no experience or contacts so who was I to get that money and build it (fair points as I had very little business experience and essentially no contacts). Oh, and they said I violated rule #1 of a business: the market has to “need” your product—which was a valid point because, at the time, there were only a few hundred teams and leagues in the world who were using the web so they didn’t think there was a need.

That was just the motivation I needed to rock it. I set the goal of getting 1 million teams in 5 years. (We got there in 4)

On the positive side, I’ve gotten amazing support and wisdom from some extraordinary human beings. Special thanks to Sam Wyly again, plus John Mackey (the CEO of Whole Foods) and Gay Hendricks (author of 30+ books including my favorites: “Five Wishes” and “The Big Leap”).

Being around these guys has totally changed my life. But, I’ve gotta say that it has been less what they *told* me (although they’ve each given me great practical advice) and much more about who they are and how they show up in the world and how that mojo has rubbed off.

For example, the scope of Sam Wyly’s vision is RIDICULOUSly big. He sees the world in terms of THE WORLD. So, when I’d tell him I wanted millions of people in our community at Zaadz, he’d nod his head and smile and say, “How can we do it and how much money do you need to do it?!?” (I remember one day when I met with him (a billionaire) and a nice, well-meaning potential investor (a millionaire) and the difference between how BIG they thought and the resulting advice they gave was *amazing.*)

Additional unsolicited advice: In addition to choosing your mentors wisely, I think the biggest thing to keep in mind is to trust yourself. Ultimately, a great mentor is someone who reflects back your highest potential and helps you tap into the wisdom you already have while sprinkling some tips they’ve picked up along the way. I’d personally run away from anyone who tells me I’m thinking too big or can’t do something or some such other nonsense.

As John Eliot says in his great book, Overachievement: “as soon as anyone starts telling you to be ‘realistic,’ cross that person off your invitation list.”

Steve Spalding

I like to believe that I learn something from everyone I talk to, that’s why I love chatting with different kinds of people.

As for my mentors, I think that all the people I would consider mentors had shared one thing in common — they have given me the opportunity to make mistakes.

What’s one core message you received from your mentors?

Dennie Theodore

To be yourself, ask questions and be an advocate for yourself and others.

David Gray

Establish trust by being principled and doing what you say you will do.

Rodger Harding

That I am a gifted person who has loads of untapped potential…Using this potential will benefit myself and others.

Deborah Koehler

You know what you need to do within yourself, trust yourself and move toward where you are pulled.

Shannon Van Roekel

The best thing I can do to market my book is to learn to write well.

Brian Johnson

Trust yourself.

(I vividly remember a chat with Steve Wynne (the former CEO of Adidas who we brought on as our CEO at eteamz), when he told me the two most important things about business: 1. Trust yourself. 2. Business is simple, keep it that way.)

Steve Spalding

I think that is the core message. To grow as an entrepreneur, you need to have the freedom to make mistakes. If you don’t, you can’t expect to do anything interesting.

People grossly underestimate how complex business can be, they assume that everything will work out exactly as planned. What I will say is that in all cases that I’ve seen, it never does.

One of the few good things a mentor can give you is the room to breathe that you need to learn this for yourself, find a solution (or not) and fail with your head held high.

They need to teach but only after they’ve let you do it yourself for a while.

What are your thoughts after you have read the responses to the two questions? Do you need a mentor?

Many readers read this blog from other sites, so why don’t you pop over here The Invisible Mentor (top on the left side) and subscribe by email or RSS Feed. I created a Mini Learning Toolkit and you can grab a copy by clicking here. Let’s keep the conversation flowing, please comment.