The Invisible Mentor

What did you decide?

Decision making is a step in the problem solving process and the quality of your solutions and decisions is only as good as the information they are based on.

Decision Making 101

1. Define the decision to be made
2. Collect information
3. Analyze the information
4. Develop possible solutions
5. Evaluate the quality of each solution
6. Choose a solution
7. Implement the decision
8. Test the decision (Did it do what it was supposed to do?)

From my extensive experience in research, the eight simple steps would translate into the following process, which will help you to become a better decision maker and a more valuable employee.

Anatomy of a Decision Making Process

Stage 1: Define the Decision

• State the decision to be made in your organization in clear and simple language and answer the following questions

1. How important is the decision?
2. How do decisions get made in your organization?
3. Why does the decision have to be made?
4. What is the impact of not deciding?
5. Who will be impacted by the decision, and how?
6. Who are your allies in the organization?
7. Is the decision permanent or reversible?
8. What are the desired outcomes of making the decision?
9. Is acceptance and support for the decision critical for its implementation?
10. How much time is available for making the decision?

Stage II: Gather Information

• Every decision is a response to a situation, what are the root causes of the situation?

1. Collect files, records and other relevant documents
2. Talk to stakeholders
3. Brainstorm with colleagues
4. Conduct focus group interviews
5. Look at best practices
6. How accurate is the information
7. Does it represent a diversity of points of view
8. Are there any biases

• Read all the information gathered and evaluate the quality of them

• Distil the facts pertinent to the decision to be made
• Restructure the definition of the decision if you have to
• Draw conclusions from the information gathered and identify possible solutions (Do not limit yourself to what has been done before but open yourself to new and better alternative solutions)
• Develop a set of decision criteria to judge the quality of each solution and assess its suitability

Stage III: Consider Solutions

• Use the set of decision criteria developed in Stage II to judge the quality of each solution and assess its suitability

1. State the advantages and disadvantages of each solution
2. State the costs, benefits and implication of implementing each option
3. Do not focus only on short-term costs but also look at long term benefits
4. State obstacles to each option and how they could be handled

Stage IV: Make a Decision

• Which option best serves the desired outcome stated in Stage I?
• Is the option consistent with the mission, goals and objectives of the organization
• Select the best option
• Explain your decision to those involved and impacted

Stage V: Implement the Decision

• Put the decision into action
• Does the decision feel right to you? Learn to trust your instincts

Stage VI: Test the Decision

• Did the decision resolve the situation?
• Are you comfortable with the decision?
• If no to the above, how can you rework the decision? Can you combine elements of the alternative solutions to form a hybrid solution?
• Go through the process again if you have to

Like with everything in life the more practice you get the more adept you become. By applying the process to your unique situation, in no time you will become a better decision maker. And the best part is that the process also works for your personal life.

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